Support
Explorestraya — Melbourne
Getting help
support@explorestraya.com.au — one address, read by a person.
We aim to reply within two business days. Moderation decisions have their
own 48-hour clock, tracked in the admin console.
What to send where
| Problem | Where it goes |
|---|---|
| A place is wrong, closed or unsafe | The ⋯ menu on the place — it goes straight to the queue with the place attached |
| A photo of yours was rejected | You → Photo reviews → Appeal. A person reads every one |
| Someone is behaving badly | Tap them on the leaderboard → report. It blocks them for you immediately |
| Cannot sign in | support@ — include the email address you signed up with, not your password |
| Anything about your data | privacy@explorestraya.com.au |
We will never ask you for your password. If something claiming to be us
does, it is not us.
Known limits at launch
Worth saying plainly rather than letting people discover them:
- Melbourne only. Other cities become their own apps later.
- 206 places. Curated by hand, so the map is small on purpose. Suburbs
outside the inner ring are thin.
- No friends or challenges yet. The leaderboard is real; the rest of the
social features are not built.
- The map has no streets. Places are laid out by true bearing and distance
from you, not on a street map.
- No notifications are sent yet, even though you can set preferences for
them.